Tuesday, October 16, 2012

Customer Service at its Peak


In term of the  “Customer Service Concept – Education Business Environment”, we always have to reminds ourselves ,  “Parents, Students and Candidates” are assumed as “Our value Customer”.  Hence we have to make sure that only excellent strategies can ensure the great reputation in this vital area.
For example:

1.Always put ourselves in their shoes. In others words to understand what exactly their needs and how to full fill their needs.



To build a  good Team Spirit between colleagues
And  Always practice : Happy staff = Happy Customer 


ye ke...
nak muntah daku baca
sebab kalau ko tulis 
ko deliver ke apa yang ko tulis ni


haisshhhhhhhhh.........
owh ni luahan perasaan sahaja
utk mike2 yang HANYA PANDAI berkata2
tapi delivery ZERO! LOL

Monday, October 15, 2012

Weekend Gateaway

yeay I skipped the weekend
last week
for an all-paid trip with friends

meaning: gateaway from routine for few days
jalan
makan
sightseeing
lelebih lagi after newly discovered ability
of my 3 yr old digicam
ceh
nasib baik tak buang
rupanya berguna yang amat
hehe lap u olympus!

tgk tv
tgk dvd
rilex n chill out
oh ada beberapa insiden ku terkejut tetengah malam
LOL

anyway
such a gateaway

tapi the moment naik keta nak balik
routine bermula
ke pasar immediately
n memasak!!

aduyaiii
takleh nak ngelat langsung!

Monday, October 8, 2012

Jadik Driver kat KL ni Jangan Bangang Sangat

ther have been few occasions 
where aku rasa nak bawak je batu 
rasa nak baling je kat keta org2 bangang
among others:
dok kat lane laju tapi  bawak sloooo
pastu kat depan keta dia 15 ekor gajah pun leh masuk baru jumpa the next car
or driver yang nak tukar lane tak bagi signal
yang ni sengal
ko hengat sume rorg leh guess ke ko nak pi mana
pastu kalo terlanggo ko
ko pulak nak claim insurance aku
pastu insurance aku tak dapat the NCB bila nak renew roadtax
pastu NCB aku kena start bali at 25% walopon aku dah maksimum 55%

tapi last night mmg bengong
ada satu driver ni
bawak gen2 kelabu je
plet WSFXXXX (not that I care)
badan: gemuk macam gergasi
muka: macam buragas
tunggu bini kat stesen L*RT ujung kat G*ombak nun
insiden:
si gemuk WSF parked belah kanan ada mangkuk parked belah kiri
tetengah ada ruang utk satu keta je lalu (bas takmuat)
ok: bini si gergasi ni dah sampai
time ni keta cabuk WCJ ku nak lalu kat tetengah ruang yang tersebut di atas
boleh si gergasi ni main nak keluar je (signal? oh mmg tak bagi la mungkin takut bayar lebih tuk minyak keta kot kalau buh signal)
ku toleh bagi muka sikit than i parked on the left (tak ganggu jalan ok)

oh tiba2 mangkuk tingkat ni tak puas hati
he drove n stopped next to my WCJ 
n sound aku:
naper aku pandang2 dia
aku selamba jawab: aku ad amat aaku leh pandang kan
pastu dia balas ko tak puas hati ke apa
aku cam eh ko sakit otak ke hapa
n toddlers ku dalam ket apun gave  a look yang macam..eh nama uncle gergasi ni
aku nampak la bini dia menyabo2 kan dia
eh, sian ko ok sang bini..
sebab laki ko berani dgn pompuan anak 4 ni je
cakap je besar sebesar perut bori laki ko tu
tapi keluar ket apun idak

orang ramai yg tgh tunggu bas tu terpaku tgk insiden itu
aku macam whatever la
aku tunggu laki aku
nak pi shoppig pastu
so like I care

tapi seriusly
aku patut collect batu2 kecik dalam keta!

Haruskah...Sudahkah Tiba Masanya...?

should I resign...now?
or after the big pay
tunggu big pay la
ada sikit kan for backup

ish.........
ye ke ni
cam nak je
tapi...................................................................
panjang okey tapinya tu
sebab banyak sebab to hold on to
for a while

FENAT!!!!

Sunday, October 7, 2012

Hati Yang Tercalar

weh sapa yang calar hati mu itu FZZ?
hahah...
takder la sesapa
tapi I feel down at times
oh, bukan dgn inchik other half

dia dah tak banyak buat kerenah these days
plus we may have been
too complimenting each other
plu smala snak gaduh kot
kalau ada terasa sikit
leh overcome je dgn gelak2 kecil
or even gurau2 manja gitu
hence, it is not an issue

cuma when i am alone
(bila nya alone, definitely jarang2 kan alone ni)

i do think of things
that cud have hurt me
or even things i hurt ppl with
of course my words
their words

if i hurt you i am sorry
if you hurt me (deeply)
you are forgiven
but not all time forgotten..